Refund policy

Iron & Clover Motorcycle Mercantile Return & Refund Policy

We want you to love what you ordered. If you’re not completely satisfied, you have 30 days from delivery—or 30 days from purchase for in-store purchases—to request a return or exchange. No stress, no attitude (except maybe from Skully).

🏍 How to Start a Return

Before mailing anything back, submit a return request through your customer account at https://account.ironandclover.com or email us at rider@ironandclover.com within 30 days of delivery or purchase. We’ll provide instructions for the next steps.

Returns sent without prior approval may be refused or returned to the sender. Please contact us first so your return can be handled properly within the return window.

🧾 Return Conditions

To qualify for a return, items must be:

  • Unused and uninstalled

  • In their original, resaleable condition

  • Returned with the original packaging, tags, parts, instructions, and accessories

  • Accompanied by proof of purchase, such as a receipt or order confirmation

Original shipping charges are nonrefundable unless the return is due to our error or the item arrived damaged or defective.

🚚 Return Shipping

Customers are responsible for return shipping costs unless we shipped the wrong item or the product arrived damaged or defective.

Please use a trackable shipping service and keep your tracking number. We are not responsible for return packages lost or damaged in transit.

💰 Refunds

Once your return is received and inspected, we’ll notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method within 5–7 business days. Your bank or card provider may require additional time to post the refund to your account.

🔄 Exchanges

To request an exchange, contact us within 30 days of delivery or purchase.

Customers are responsible for return and replacement shipping costs unless the exchange is necessary because of our error or a damaged or defective product.

Exchange items are subject to availability. If the replacement item costs more than the original item, you’ll be responsible for the difference.

⚠️ Damaged, Defective, or Incorrect Items

Please report shipping damage, obvious defects, or incorrect items within 7 days of delivery so we can address the issue promptly.

Email rider@ironandclover.com with your order number, a description of the problem, and photographs when applicable. If the issue is confirmed, we’ll cover the return shipping and provide a replacement or refund.

The seven-day reporting request does not limit any applicable manufacturer warranty or rights available under applicable law.

🚫 Non-Returnable Items

The following items cannot be returned:

  • Gift cards

  • Custom or personalized items

  • Items marked “final sale” or “non-returnable” on the product page, including certain aftermarket parts

Questions or Issues?

Email us at rider@ironandclover.com.

Nothing in this policy limits any rights available to customers under applicable law. Iron & Clover Motorcycle Mercantile reserves the right to update this policy, with changes applying to purchases made after the revised policy is published.